Privacy Policy

At Unleashed Development Group ("UDG," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our custom SaaS solutions, self-service platform, and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services:

1.1 Information You Provide to Us

Account Information: When you create an account, we collect:

• Full name
• Email address
• Company name and business information
• Phone number
• Billing address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and password)

Project Information: During the development and customization process, we collect:

• Business requirements and specifications
• Feature requests and preferences
• Technical documentation
• Feedback and communications

Customer Data: Data you upload, store, or process through your custom application, which may include:

• User data from your application's end users
• Business data and files
• Database content
• Media files and documents

Communications: When you contact us or interact with our support team:

• Support tickets and inquiries
• Email correspondence
• Chat messages
• Phone call recordings (with your consent)

1.2 Information We Collect Automatically

Usage Information: We automatically collect information about how you use our Services:

• Access times and dates
• Features used and actions taken
• Pages viewed and navigation paths
• Search queries within the platform
• Application performance metrics
• Error logs and debugging information

Device and Technical Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution
• Referring/exit pages
• Time zone settings

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve platform performance
• Provide personalized experiences

1.3 Information from Third-Party Sources

We may receive information from:

• Payment processors (transaction confirmations)
• Analytics providers
• Security and fraud prevention services
• Marketing and advertising partners
• Social media platforms (if you choose to link your accounts)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery and Operations

• Providing, operating, and maintaining the Services
• Developing and deploying your custom application
• Managing your account and authentication
• Processing payments and transactions
• Providing DevOps support and infrastructure management
• Managing staging and production environments
• Enabling self-service feature building (when available)

2.2 Service Improvement and Development

• Analyzing usage patterns to improve functionality
• Developing new features and services
• Conducting research and development
• Testing and debugging
• Optimizing performance and user experience

2.3 Customer Support and Communication

• Responding to your inquiries and support requests
• Providing technical assistance
• Sending service updates and announcements
• Notifying you about changes to our Services or policies
• Conducting customer satisfaction surveys

2.4 Security and Fraud Prevention

• Protecting against unauthorized access and security threats
• Detecting and preventing fraud
• Monitoring for suspicious activity
• Investigating and responding to security incidents
• Enforcing our Terms of Service

2.5 Legal Compliance and Protection

• Complying with legal obligations
• Responding to legal requests and preventing harm
• Enforcing our agreements and policies
• Resolving disputes
• Protecting our rights and property

2.6 Marketing and Business Development

• Sending promotional communications (with your consent)
• Providing information about new features and services
• Conducting market research
• Analyzing business performance

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with third-party service providers who help us deliver and improve our Services:

• Cloud Infrastructure Providers: For hosting and storage
• Payment Processors: For secure payment processing
• Analytics Services: For usage analysis and insights
• Customer Support Tools: For ticket management and live chat
• Email Service Providers: For sending communications
• Security Services: For fraud prevention and protection
• Development Tools: For version control and collaboration

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

3.3 Legal Requirements and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of UDG, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.5 Aggregated and De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for marketing, research, or analytical purposes.

4. Data Security

We implement comprehensive security measures to protect your information:

4.1 Technical Security Measures

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Secure Infrastructure: Industry-leading cloud providers with SOC 2 compliance
• Regular Security Audits: Periodic vulnerability assessments and penetration testing
• Automated Backups: Regular backups with encryption and redundancy

4.2 Organizational Security Measures

• Employee security training and awareness programs
• Background checks for personnel with data access
• Confidentiality agreements with employees and contractors
• Incident response and disaster recovery plans
• Regular security policy reviews and updates

4.3 Your Security Responsibilities

You also play a role in protecting your information:

• Use strong, unique passwords for your account
• Enable multi-factor authentication when available
• Keep your login credentials confidential
• Report suspicious activity immediately
• Log out when using shared devices
• Keep your contact information current

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods

Data Type	Retention Period
Account Information	Duration of account plus 90 days after closure
Customer Data	Duration of subscription plus 30 days for export
Usage Logs	12 months (unless required for security/legal purposes)
Support Communications	3 years from last interaction
Billing Records	7 years (tax and legal compliance)
Security Logs	Up to 2 years

5.2 Deletion Procedures

When we delete information, we do so securely using industry-standard methods to ensure it cannot be reconstructed or recovered.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Right to Access: Request a copy of your personal information
• Right to Data Portability: Receive your data in a structured, machine-readable format

6.2 Correction and Updates

• Right to Rectification: Correct inaccurate or incomplete information
• You can update most information directly through your account settings

6.3 Deletion and Restriction

• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restriction: Limit how we process your information

6.4 Objection and Withdrawal

• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent for optional processing (e.g., marketing communications)

6.5 Marketing Communications

• Opt out of promotional emails by clicking the "unsubscribe" link
• Manage communication preferences in your account settings
• Note: You cannot opt out of essential service communications

6.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

6.7 Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

7.1 Transfer Mechanisms

When we transfer personal information internationally, we use appropriate safeguards such as:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection
• Certified frameworks for international data transfers
• Your explicit consent when required

7.2 Data Processing Locations

We primarily use data centers located in [specify regions, e.g., United States, European Union, Singapore]. You may request information about where your specific data is stored by contacting us.

8. Children's Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing them with your information.

9.1 Third-Party Integrations

If you choose to integrate third-party services with your custom application (e.g., payment processors, analytics tools, social media platforms), those services may collect and use your information according to their own privacy policies.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies: Required for the Services to function

• Authentication and security
• Session management
• Load balancing

Functional Cookies: Enhance functionality and personalization

• Remembering your preferences
• Customizing your experience
• Providing localized content

Analytics Cookies: Help us understand usage patterns

• Measuring performance
• Understanding user behavior
• Improving our Services

Marketing Cookies: Support advertising and promotional activities

• Tracking campaign effectiveness
• Delivering targeted content
• Measuring ad performance

10.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

11.1 Your CCPA/CPRA Rights

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale or sharing of your personal information
• Right to correct inaccurate personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

11.2 Notice at Collection

We collect the categories of personal information described in Section 1 for the business purposes described in Section 2.

11.3 Do Not Sell or Share

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

11.4 Exercising Your CCPA/CPRA Rights

To exercise your California privacy rights, contact us at [Your Email]. We will verify your identity before processing your request and respond within 45 days.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide the Services you've requested
• Legitimate Interests: For business operations, security, and service improvement
• Legal Compliance: To comply with legal obligations
• Consent: When we have obtained your explicit consent

12.2 Data Protection Officer

You may contact our Data Protection Officer at [DPO Email] with any questions or concerns about our data processing practices.

12.3 EU Representative

If required, our EU representative can be contacted at [EU Representative Contact].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice in the Services
• Provide you with an opportunity to review the changes

Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should discontinue using the Services.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: