Last Updated: January 6, 2026
Welcome to Unleashed Development Group ("UDG," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our custom SaaS solutions, self-service platform, and related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
UDG provides custom software-as-a-service (SaaS) solutions at affordable prices. Our Services include:
To use our Services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements.
Our Services are designed for business use. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
We will work with you to develop a custom application based on your specifications and requirements. The scope, timeline, and deliverables will be outlined in a separate Statement of Work (SOW) or project agreement.
Upon completion of your custom application, you will receive access to our self-service platform, which allows you to:
Some features, including our self-service feature builder, may be offered in beta. Beta features are provided "as-is" and may contain bugs or limitations. We reserve the right to modify, discontinue, or remove beta features at any time.
Pricing for our Services will be provided in your project quote or SOW. We offer competitive, affordable pricing compared to traditional development approaches.
Payment terms will be specified in your project agreement. Generally:
Late payments may result in service suspension. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Development fees are generally non-refundable once work has commenced. Subscription fees may be refunded on a pro-rata basis if you cancel before the end of your billing period, subject to our cancellation policy.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:
You are responsible for all data and content you upload, store, or process through our Services ("Customer Data"). You must ensure that:
You must implement reasonable security measures to protect your account and must notify us immediately of any unauthorized access or security breach.
We strive to maintain high availability for our Services. However, we do not guarantee uninterrupted access and may perform scheduled maintenance that temporarily limits availability. We will provide advance notice of scheduled maintenance when possible.
Our built-in DevOps support includes:
We provide technical support through our platform's support channels. Response times and support levels will be specified in your service agreement.
UDG retains all rights, title, and interest in and to the self-service platform, development tools, infrastructure, and any proprietary technology or methodologies used to provide the Services. These Terms do not grant you any intellectual property rights in our platform or tools.
Unless otherwise specified in your project agreement, upon full payment of development fees, you will own the source code and intellectual property rights to your custom application. However, any reusable components, frameworks, or libraries provided by UDG remain our property.
You retain all rights to your Customer Data. By using our Services, you grant us a limited license to host, store, process, and display your Customer Data solely for the purpose of providing the Services to you.
If you provide us with feedback, suggestions, or ideas about our Services, we may use such feedback without any obligation to compensate you.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.
We implement industry-standard security measures to protect your data, including:
Your data may be stored and processed in data centers located in various jurisdictions. We will comply with applicable data protection laws regarding data transfers.
We may update, modify, or discontinue features of our Services at any time. We will provide reasonable notice of material changes that may adversely affect your use of the Services.
You may terminate your subscription at any time by providing written notice. Termination will be effective at the end of your current billing period. You remain responsible for any fees incurred prior to termination.
We may suspend or terminate your access to the Services if:
Upon termination:
We warrant that the Services will perform substantially in accordance with our documentation under normal use. If the Services do not meet this warranty, your sole remedy is for us to use commercially reasonable efforts to correct the issue.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU USE THE SERVICES AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
11.1 IN NO EVENT SHALL UDG, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
11.2 OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.
11.3 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless UDG and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
If a dispute arises between you and UDG, we encourage you to first contact us to seek an informal resolution. We will work in good faith to resolve the matter.
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of [Arbitration Body]. The arbitration shall take place in [Location], and judgment on the arbitration award may be entered in any court having jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
These Terms, together with any project agreements, SOWs, and our Privacy Policy, constitute the entire agreement between you and UDG regarding the Services and supersede all prior agreements and understandings.
We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. We will provide notice of material changes via email or through the platform.
Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or our right to enforce it.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, or sale of assets.
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and UDG.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
Notices to UDG should be sent to the contact information provided on our website. We may provide notices to you via email or through the Services. You are responsible for keeping your contact information current.
You agree to comply with all applicable export and import laws and regulations in your use of the Services.
If you have any questions about these Terms or our Services, please contact us:
Unleashed Development Group (UDG)
Email: support@udg.ai
Website: https://udg.ai
Address: 16192 Coastal Highway, Lewes, DE 19958
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.